CXPA Sponsored Webinar by InMoment: Delights, Customers, Action!

CXPA Sponsored Webinar by InMoment: Delights, Customers, Action!

When:  Jun 20, 2019 from 02:00 PM to 03:00 PM (ET)
When
June 20, 2019
2:00 PM - 3:00 PM ET

Where
Online

Delights, Customers, Action!

Everybody is talking about Customer Experience, but there are limited signs across the industry that sustained progress is being made. More than strong words are required, we need action.

In this webinar, hear from InMoment's Simon Fraser and Paul Warner on the challenges that brands face in delivering significant change, and learn about the tools and techniques that winners in the CX space are leveraging to optimise the experience they deliver, drive ROI, and achieve differentiation.


Simon.pngSimon Fraser
Vice President of CX Strategy, EMEA
InMoment

Simon is a skilled CX professional who works closely with companies to design listening programs that help them better understand their customers, and keep employees engaged in delivering against their promises. Simon has been at InMoment since 2011 working across multiple verticals.

Prior to InMoment, he worked for a decade at the Nielsen company, consulting on leading FMCG brands both in the UK and Globally, including Coca Cola and P&G. Simon began his career at GFK in their Mystery Shopping Division.

He is passionate about optimizing customer experience, and supporting InMoment clients' success in meeting their CX objectives.

Paul.jpgPaul Warner, CCXP
Vice President, Customer and Employee Experience Strategy
InMoment

InMoment_LogoLRG.png

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