WhenThursday, June 7 - 8, 2018
7:30 AM - 5:30 PM (PST)
WhereHilton San Diego Mission Valley
901 Camino del Rio S
San Diego, CA 92108
Description:
The Customer Service Summit West (June 7- 8); brings together an unrivaled list of senior leaders from the world's biggest brand, purpose-built to guide you seamlessly into the future of customer success, social care, and multichannel customer service.
Join 150+ customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands and hear the latest ground-breaking insights on the topic such as scalability, personalization, self-service, customer-centric transformation and much more!
Hear from leaders at Mastercard, Airbnb, Delta, Hilton, T-Mobile, Microsoft, Western Digital, Wells Fargo, Citi, Home Depot, Intuit, Symantec, Comcast, Facebook and gain actionable insight into 2018's biggest challenges and opportunities:
- Effortless Resolution: Boost satisfaction by achieving effortless in channel resolution fully embed social, community, chat and messenger into your contact center operations
- Personalization at Scale: Befriend your customer with a bespoke experience – Desilo your data and equip your agents with the knowledge and context to understand every customer
- Proactive Support: Solve issues before they become complaints – Nurture and inform a self-servicing online community to reduce incoming volumes and create brand advocates
- Future Technologies: AI, Bots, and messenger are revolutionizing support, but you still need to navigate a minefield of implementation issues. Hear real-world examples from brand leaders
CXPA members
receive a discount. Please use code:
CXPA200
(This unique discount code does stack with other promotions as bird for example)
For more information and to register, please click here.
Event Contact
Josh Gordon
E: josh@incite-group.com
P: 44(0) 207-422-4348