Let's continue the great discussion we started last year around understanding organizational maturity as we begin to plan our 2020 CX priorities.
We will be discussing the introduction section and the 1st chapter of “Customer What? – The honest and practical guide to customer experience*”.
Please read pages 1-29 and be prepared to share your thoughts about how it relates to the current state of CX maturity in your organization.
* BONUS! The author (Ian Golding) will be joining our discussion and is eager to answer any questions.