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Confirmit: 4th Annual B2B Summit
Confirmit: 4th Annual B2B Summit
When:
Jun 5, 2019 from 12:00 PM to 07:00 PM (ET)
When
Wednesday, June 5
12:00 PM - 7:00 PM
Where
The Sofitel New York Hotel
45 W 44th Street
New York, NY 10036
Description
The B2B Summit will be centered on best practice sessions and interactive discussions on key topics that will help you build a fan base across the company, keep your insight initiatives in tune and make decisions that will have your customers screaming for an encore.
At this event you will hear from CX Rock Stars, including Principles of Success speaker Dayna Steele. Dayna will take the audience backstage and to the top of the charts to learn from other’s success and show you how to apply those lessons yourself to improve customer service, sales growth, leadership, teamwork, and innovating for the future.
Following the Summit, you’ll have the chance to share ideas and network during our cocktail reception on the Concorde Terrace at the beautiful Sofitel hotel.
The half-day event is appropriate both for companies with tenured CX programs already in place and others which are still determining how and where to get started.
Speakers
Dayna Steele, CEO of Daily Success, Radio and Television Personality, Entrepreneur, Author, Keynote Speaker
Stephanie Coleman, Senior Manager, Client Loyalty, Sodexo
James Elliott, Global Head of Operational Excellence, BUPA Global
Joe Montano, Director of Customer Experience, Catalent Pharma Solutions
Claire Sporton, Sr. Vice President of CX Innovation, Confirmit
Client Panel, moderated by Shelly Chandler, Vice President of CX Consulting, Confirmit
Alison Bornstein, Customer Advocacy Director, UL LLC
Terry DuVarney, Sr. Vice President, Loan Administration, PennieMac
Barbara Lincoln, Director Customer Satisfaction & Integration, Erie Indemnity Company
Samantha Louis-Jacques, Manager, Customer Centricity Programs, Livent
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