CXPA RTP Course: ClearAction--Customer-Centric Culture: Asia/EMEA/Atlantic CCXP 90-Minute Thursdays

CXPA RTP Course: ClearAction--Customer-Centric Culture: Asia/EMEA/Atlantic CCXP 90-Minute Thursdays

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When:  Aug 6, 2020 from 06:45 PM to 08:15 PM (IST)

This class is great for ANYONE wanting to learn the CX body of knowledge — whether or not you’re seeking certification.

RSVP for one date or any combination of dates that work best for you.

THURSDAYS
18:45-20:15 India/Sri Lanka
20:15-21:45 p.m.  Thailand
21:15-22:45 p.m. Malaysia/Philippines
6:15-7:45 a.m. US Pacific time
9:15-10:45 a.m. ET
15:15-16:45 CET


Instructor Lynn Hunsaker is a CXPA Recognized Training Provider.

Our “up-level mindset” method is based on years of experimentation in college courses and corporate training in what sticks best for exam success and real-life application. Participants from 50+ countries have enrolled in this course to deepen and broaden their CX know-how. This course was designed to up-level your strategic impact and your career mobility. In addition, it helps you discern the best answer among several good choices. See “Praise for this Class” for examples of participants’ experience.

  • Live delivery of any or all competencies
  • Ask questions and get answers real-time
  • Share experiences with other participants
  • Also get pre-recorded course and quizzes immediately upon registration, no expiration
  • Practice questions: multiple choice, true-false, topic mastery scenarios
  • Recommended reading and case studies, myth-busters and Who Wants to Be a Millionaire quiz game
  • Free monthly instructor Q&A session
  • Get 15% discount code for first-time CXPA membership
  • Free Instructor Feedback for your Topic Mastery scenario answers in August only

This Customer Experience Excellence course was created by Lynn Hunsaker (CCXP) who led customer experience transformation for many years at Fortune-250 companies as Head of Global Quality, Strategic Information Manager, Voice of Customer Manager, and Marketing Director. She has created and taught 22 college courses on marketing, advertising and business at San Jose State University, Mission College and University of California Berkeley Extension and Santa Cruz Extension. She is co-founder of the ClearAction Value Exchange with revolutionary methods for real-time skill development and application. Lynn conducted the world’s first global B2B customer experience practices study, which she led from 2010-2014. She was #1 Author of the Year in 2015 and 2017 and one of five Hall of Fame authors at CustomerThink.com, sharing new wisdom that she learned during 25 years working in the customer experience profession.

6 Aug — Customer-Centric Culture

13 Aug — Organizational Adoption & Accountability

20 Aug — Customer Experience Strategy

27 Aug — Metrics & ROI

3 Sept — Design & Improvement

10 Sept — Voice of the Customer & Insights 

With enough interest, we’ll repeat this series. This is likely a one-time opportunity at the discounted prices shown below.


Buyers of ClearAction’s CCXP course and Value Exchange attend FREE by sending RSVP to Success@ClearAction.com; buyers of practice questions or module(s) can request a reduced bridge fee to attend and get the relevant online materials with no expiration.

LIST PRICE FOR THIS LIVE WEBINAR COURSE IS USD 700. 
LIMITED TIME SAVINGS THIS MONTH!
IF YOU LIVE IN A DEVELOPING NATION, REQUEST THE 50% SAVINGS CODE

1 topic: USD 80 (or usd 50 for developing nations)
6-week bundle: USD 500 (or usd 250 for developing nations)
2 colleagues for 1 topic: USD 128 (or usd 80 for developing nations

Register Now

Location

Online Instructions:
Url: https://clearaction.com/ccxp-live-training/
Login: Prepaid registration required.

Contact

Lynn Hunsaker
+1 408 687 9700
lynn.hunsaker@clearaction.com
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