Live training for customer experience enthusiasts and CCXP prep: Learn the customer experience leadership body of knowledge prescribed by the CXPA — plus much more to assure strongest performance in your career.
(Note: if the live class doesn't fit your schedule, this course is also available as an on-demand recorded class.)
In addition to this CCXP live training, you get immediate access to your class workbook, how-to template links, succinct recorded class, online quiz game, case studies and readings, scenario exercises as adult learning must-haves, free instructor feedback on scenario exercises, multiple-choice quizzes with clues and explanations, optional Experience Leadership Topic Mastery certificate and social media badge, CCXP Exam Preparation book (Bartlett; PDF), and optional weekly study groups led by instructor Lynn Hunsaker, who is a Certified Customer Experience Professional and CXPA Recognized Training Provider. Pre-class completion of quizzes allows your instructor to focus on your highest-need areas, to make the most of class sessions. Learn how to make customer experience world-class for your company and your career growth.
“I wanted to congratulate you on your course. I felt it completely covered the material perfectly and a fellow CXPA member recommended it to me. Considering the course was concise, that is very impressive, indeed! I was able to do a complete refresher the morning of the exam.”
Your time is valuable: the more succinct the course, the more the instructor prepared to respect your time. In addition to class time, you should budget about the same amount for the included readings, exercises, and quizzes. Save precious time by taking this class, without needing extensive multiple-choice quizzes and books, travel, or pre- and post-travel prep/catch-up. How is it possible? Your instructor spent tremendous effort testing layouts and approaches, reorganizing, and simplifying materials to zero-in on what works best for you. Links to templates and case studies let you deep-dive where you prefer. Workbook exercises let you validate new information. Topic mastery scenarios pull it all together in a vividly memorable way.
“This course was one of the first CCXP resources out there. It was a huge help in passing with my first attempt.” — Jennifer Wright, PhD, CCXP
Register for one live training or any combination of dates that work best for you:
Wednesdays 10:30 AM to Noon US EST = 16:30-18:00 Europe CEST
August 11 — Operationalized Strategy
August 18 — Metrics & Analytics
August 25 — Improvement & Design
September 1 — Culture & Accountability
September 8 — VoC & Intelligence
NOTE: If you want new dates/times, let us know at Success@ClearAction.com
Signup today!