CXPA Sponsored Webinar by Quadient: Ask the Experts: Crisis Communications – Lessons Learned So Far

When
Tuesday, May 19, 2020
11:00 AM - 12:00 PM ET

Where
Online

Ask the Experts: Crisis Communications – Lessons Learned So Far
During this 45-minute interactive discussion, Quadient Customer Transformation VP, Scott Draeger, CCXP will talk to CX experts from multiple industries to hear the lessons they’ve learned when delivering critical customer communications during a crisis. Scott will summarize some of the best practices you can take-away and implement now to enhance your customer experience through connected, highly personalized, communications. We encourage you to bring your own questions and tips for the group.

Scott Draeger, CCXP
VP of Customer Transformation
Quadient

Scott joined the industry in 1997, after earning a B.A. from University of Nevada, Las Vegas. He started as a document designer using several VDP technologies, before moving to the software side of the industry. He has more than 17 years of experience in the document composition software industry as both a transactional document designer and a software vendor. He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management.

Panelists
Manuel del Corral Restrepo
Vicepresidente UEN
Cadena

Hari Ganapathy
IT Program Director
Ally Financial

Michelle Griffey
Chief Risk Officer
Communisis (part of the OSG Group)

Jeremy Lewandowski
Senior Director, Technology Customer Success
Northwestern Mutual