Live with CXPA: Lessons From Building a CX Cultural Transformation

Live with CXPA: Lessons From Building a CX Cultural Transformation

When:  Mar 23, 2021 from 11:00 AM to 12:00 PM (ET)
Daniel Ord, CCXP, spent two years building and executing a cultural transformation program reaching every employee at a major telecoms company, running over 60 workshops during that time. During this Live with CXPA event, Daniel will share lessons learned from the effort—including how the program was designed to capture the hearts and minds of all employees as well as deliver sustainable change. For any who are trying to change mindsets in their organizations, this is a conversation you won't want to miss.
#2021
#CustomerCentricCulture
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