Wednesday, July 24, 2019
8:30 AM - 10:00 AM
8487 Union Chapel Rd
Indianapolis, IN 46240
Join other customer experience professionals for breakfast and lively discussion on a variety of CX topics.
Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45. Some stay to chat, but we typically wrap up by 10:00 am. Everyone picks up their own tab for breakfast.
JULY TOPIC: Stagnant CX?
At our July Indy CX gathering, we’ll discuss ways to avoid stagnation while constantly improving customer experience programs.
Every company can get in a rut when it comes to CX. In fact, a recent report from Forrester notes that CX quality has mostly been flat and that there is stagnation among even the top brands. We’ll review some of these findings and discuss ways we can improve experiences at a rate faster than customer expectations are rising. Join us as we share ideas around constant CX improvement.