B2B Roundtable Workshop - Case Study: Yaskawa America, Dennis Fitzgerald, VP Customer Satisfaction

B2B Roundtable Workshop - Case Study: Yaskawa America, Dennis Fitzgerald, VP Customer Satisfaction

When:  Feb 21, 2023 from 03:00 PM to 04:00 PM (ET)


Join us for a collaborative roundtable session as we explore Yaskawa's successful distribution channel strategy. Yaskawa, a multi-billion-dollar company based in Japan, is a global leader in the manufacturing of AC Inverter Drives, Motion Control, and Robotics Automation Systems, with mission-critical parts found in HVAC, Pumping/Irrigation, Semiconductor, and other key industry applications.

Interviewed by your host, Martha Brooke, CCXP, Dennis will discuss Yaskawa's approach to optimizing their distribution channel through the use of tools such as LMS, CRM, and Surveys. He will showcase how Yaskawa's training, service, and sales teams work together to deepen relationships with distributors and enhance the overall customer experience, including the end-user experience.

An open forum for questions and discussions will immediately follow the interview. As the distribution channel has been a significant contributor to Yaskawa's growth, Dennis is eager to share insights and engage in collaborative discussions to help enhance your organization's distribution channel.

Don't miss out on this unique opportunity to learn from an industry expert!

To register, click here.

(If the above registration link does work for you, please see these help instructions so that you will be able to register and manage your CXPA account. If you are still unable to register, please send an email request to info@cxpaglobal.org requesting "Registration bug:  Please register me for the Feb 21 B2B Roundtable".  CXPA staff will get you registered and follow up at a later date to troubleshoot your portal access.)

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