Join us at CX Leaders Advance – secure your spot before Friday, April 19th. www.cxleadersadvance.com
This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Delivered with passion and infused with real-life examples, and making use of Cemantica's innovative Journey Mapping platform, you will be equipped to plan, deliver and improve on your CX projects.
The Masterclass will cover the following topics:- All core CX competencies, including CX Strategy and brand proposition- The role of employees in delivering the strategy- Customer journey mapping- Learn how to use Cemantica mapping tool- CX measurement (VOC, VOE and VOP)- CX improvement and CX Culture
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