Understanding the Journey of the First-Year CX Leader: Sharing New Research from Heart of the Custom

Understanding the Journey of the First-Year CX Leader: Sharing New Research from Heart of the Custom

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When:  Oct 3, 2022 from 04:00 PM to 05:00 PM (ET)
While there is a lot of anecdotal guidance for CX leaders as they take on new roles, CXPA believes in the power of research to ensure independent, consensus advice that can be trusted during a critical time. Kick-off CX Day by joining CXPA's Gabe Smith, CCXP, as he welcomes Heart of the Customer's Diane Schnitker to discuss research results from an independent effort from Heart of the Customer, Quadient, and CXPA that brought together CX leaders from North America and the UK—seeking answers to uncover critical moments for CX leaders in their first year on the job. You won't want to miss this! #cxday #customer #journeymapping
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