CXPA RTP: Net Promoter Score Masterclass, loyalty driven experiences | Online edition

CXPA RTP: Net Promoter Score Masterclass, loyalty driven experiences | Online edition

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Starts:  Feb 1, 2022 09:00 AM (CET)
Ends:  Feb 15, 2022 06:00 PM (CET)

MASTER THE COMPLEXITIES OF NPS:
Creating Loyalty Driven Experiences

  • How do you embed the Loyalty Strategy adopting changing customer behaviour?
  • What is the NPS business philosophy and how to match it to KPIs and growth?
  • How to successfully embed NPS in all layers of the organisation and avoid pitfalls?
  • How are you going to do this with a compelling vision, story, model and roadmap?

 

The NPS Masterclass

The course is designed to cover all aspects of NPS. In two days of in-depth expertise, surprising insights, peer exercises and blended learning you’ll fully experience what it means to be in NPS today.

This course is especially aimed for people involved in NPS or VOC or CX Programmes and that are interested in 'How do you successfully embed NPS in the organisation?'

Join this unique Masterclass dedicated to making the Net Promoter Score work in your organisation. It's not only a deep-dive in the score and the philosophy. No, you HAVE to make it work. Somehow. In two days of in-depth expertise, surprising insights, peer exercises and blended learning this Masterclass gives you all you need.


IN JUST 2 DAYS YOU WILL:

  • Learn the 6 NPS Competences and the NPS Framework
  • Get challenged and in-depth expertise in all aspects of NPS
  • Learn Global Best Practices, trends and developments in NPS
  • Get personally inspired for success in the extra module ‘NPS Role’
  • Connect and learn with your team and colleagues involved in NPS
  • Create a Personal or Team NPS Action Plan and NPS Roadmap to build your own NPS Programme set for success

What? Online? Really?

Let's Address The Elephant In The Room..... “How can we have an ONLINE session for an ENTIRE day?”

You are not the first to ask. But rest asure. We’ve designed an engaging mix of interactive modules, challenging exercises, peer discussions and plenty of breaks so such a day flies by. With overwhelming feedback of previous attendees, we are confident we’ve found the right mix. Online? Not a problem!

Want to check out testimonials? Go ahead and browse them: https://www.jaapwilms.com/x-nps-open-house-online/

Or... recognise anyone of the previous attendees? Please reach out to them and ask if it's worth it (we know the answer).


The platform
The session is hosted in Zoom and uses platform Mural. Not familiar yet? No prolem, we'll explain everything.


Fired up? Good!

Challenge yourself, and live that passion. Let's shoot for the #NPSMoon!

Location

Online Instructions:
Url: http://www.jaapwilms.com/x-nps-open-house-online/
Login: When you book on the website, you'll get all the information.

Contact

Jaap Wilms
+31641677374
jaap@jaapwilms.com
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