Check out the CX Leaders Advance website including up to date agenda at www.cxleadersadvance.com
WhenMarch 27, 201911:30 AM CTWhereOnlineDescriptionCustomer experience (CX) is about more than collecting customer feedback and measuring NPS®. It’s about getting to know your customers through data insights, taking action on the insights to improve the experience, and measuring how that action impacted both satisfaction and financial metrics. Join us Wednesday, March 27 at 11:30 a.m. CT as Diane Magers, CEO of Experience Catalysts and former CEO of CXPA, and Jakub Jez, CEO of Centriam, share:
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