Centriam: Using Customer Intelligence to Define, Drive, and Measure CX Action (Webinar)

Centriam: Using Customer Intelligence to Define, Drive, and Measure CX Action (Webinar)

When:  Mar 27, 2019 from 11:30 AM to 12:30 PM (CT)

When
March 27, 2019
11:30 AM CT

Where
Online

Description
Customer experience (CX) is about more than collecting customer feedback and measuring NPS®. It’s about getting to know your customers through data insights, taking action on the insights to improve the experience, and measuring how that action impacted both satisfaction and financial metrics.

Join us Wednesday, March 27 at 11:30 a.m. CT as Diane Magers, CEO of Experience Catalysts and former CEO of CXPA, and Jakub Jez, CEO of Centriam, share:

  • How to prepare for collecting and analyzing customer intelligence
  • The importance of tying CX efforts back to financial impact
  • How technology can be a powerful enabler of finding and using customer insights
  • Key questions organizations should ask when searching for CX technology

About Centriam
Centriam is a customer experience data platform that empowers organizations to use data insights to improve customer experience and measure the business impact of customer programs.

About Experience Catalysts
Experience Catalysts is a consultancy at the forefront of customer and employee experience that’s on a mission to help customer experience (CX) professionals transform how their organizations work to grow business value.
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