The CXPA-Boston planning committee invites you to claim your seat – literally and figuratively – at our 2024 Summer networking and table-topics event.
Bring your appetite and experience as you’ll enjoy a “four-course” selection of tasty CX discussion topics as well as a complimentary drink (beer or wine) and yummy apps to fuel both mind and body.
Table 1: Chicken and/or Egg?
Can unhappy employees make happy customers? The value of combining CX and EX.
No longer a question of which comes first, CX Pros must balance, connect, curate and correlate the two to realize and maximize organizational benefits.
Table 2: Gray Poupon?
Is CX worth the investment? Spicing up your CX messaging and value.
“Pardon me, have you any….ROI?” Creative ways to market your value and create buy in for your CX efforts.
Table 3: Au-naturel or artificial?
Can people and technology peacefully coexist? Blending human emotion and technology in CX.
Empathy and Apathy: Can there be any between people and machines? Dealing with the dichotomy in the real-world, here-and-now.
Table 4: Preparing the Fall Feast: CX day is 10/1/24!
What to plant now for next season’s bounty?
What’s really on your CX mind? Let’s prep a menu for CX Day (10/1/24).
Registration is limited so please register as soon as possible.
Thank you.
Rich Dorfman, Ed Hardy, Lupe Gendusa