Webinar Title: Building a Productive & Efficient Contact Centre
Hosted by: Call Centre Helper
Webinar Date: Thursday 27th January 2022 at 14:00pm UK time
Broken processes, repeat contacts and escalations. These are all examples of problems that hinder contact centre productivity and impede efficiency.
Due to time and resource restrictions, these chinks in the contact centre’s armour often go unaddressed, much to the detriment of the customer and employee experience.
Luckily, this webinar will provide everything from quick fixes to robust strategies, enabling contact centres to right these wrongs and bolster productivity.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.
This webinar is brought to you by Call Centre Helper and is sponsored by Five9.