Welcome to the Next Generation of Customer & Employee Experience learning!
We are passionate about growing knowledge and helping individuals like you become rockstars in your role. We’ve designed a program that enables you to deliver extraordinary experiences by providing you with trade secrets, critical insights, and hands-on practical experience in a small group with like-minded individuals.
We believe that great business leaders understand that delivering an amazing experience is the new non-negotiable. The top firms are able to meet and exceed their customer and employee expectations because their leaders buy into it. For too long have CX courses been limited to CX practitioners. That's about to change, and you are officially invited.
This program is designed to answer questions such as, what is employee experience? how do we design an informed journey? How do we start seeing business through the lens of customers and employees so that we can develop a strategic competitive market advantage?
We've refined our 5-day program over the past 12 years to keep our information relevant and up-to-date and to ensure that our graduates who form a tribe of elite journey architects are equipped to make an impact.
The fee for this programme is $2,500.00 per person. Want to invest in your team? Contact Arshaad on arshaad@brandlove.co.za for group bookings and rates.