Are surveys as CX Pros know them dead? Are they dying? Or are they alive and evolving? CXPA is excited to host 2020’s first, members-only educational roundtable to explore these questions and more. We’ll begin with a 30 minute panel discussion featuring CXPA members and experts, then open the line to all who dialed-in to continue the discussion for the final 15 minutes.
Moderator: Gabe Smith, CCXP, Content Manager, CXPA
Gabe Smith, CCXP, s
erves as CXPA’s Content Manager, where he creates and curates relevant, timely, and useful content that increases engagement in the CXPA and advances CX practice. Prior to joining CXPA, Gabe was a CX practitioner for with the American Cancer Society, where he led programs and projects aimed at improving CX for ACS signature fundraising events as well as patient service programs.
Panelists: Musa Hanhan, CCXP, Sr. Director of Customer Experience, Genesys
Musa Hanhan, CCXP, is a driven experience designer and product strategist with a career spanning more than 20 years in the B2B technology industry. He has demonstrated leadership in the design and management of go-to market strategies of highly successful products.
Aimee Lucas, CCXP, XM Institute, Sr. Principal Analyst, Qualtrics
Aimee Lucas, CCXP, is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics' XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.
Andy Netzel, CCXP, VP, Voice of the Client & Employee, KeyBank
Andy Netzel, CCXP is VP, Voice of the Client and Employee at KeyBank, focused on CX measurement, journey mapping, prioritization and continuous improvement. He previously helped shape client journeys at Hoover vacuums and Things Remembered.
Oliver Rowen, Founder, SupporTrends
Oliver started SupporTrends after many years in retail. During that time, he oversaw his company’s growth that lead to ten consecutive years on the Inc 5000’s fastest growing companies list. He earned his Masters in Business Administration from Pepperdine University,