Empathy is a cornerstone of CX. Customer experience leaders not only must have it--but must cultivate customer empathy across functions in their own organizations. But what does it really mean to be an empathetic leader? CXPA is proud to partner with Daron K. Roberts, J.D., Founding Director at the Center for Sports Leadership & Innovation at UT Austin for an in-depth discussion of a topic that has never been more relevant for organizations—and for society. Drawing on his experiences as a Harvard Law graduate, an NFL coach, a management consultant, an educator, and author of “A Kids Book About Empathy,” Daron will share his insights on how leaders can utilize empathy and vulnerability to tackle any challenge.
A Linkedin LIve URL will be sent prior to the event