Live training for customer experience enthusiasts and CCXP prep: Learn the customer experience leadership body of knowledge prescribed by the CXPA — plus much more to assure strongest performance in your career.
(Note: if the live class doesn't fit your schedule, this course is also available as an on-demand recorded class.)
In addition to this CX live class, you get two class workbooks (pre-class intro and in-class notes), how-to template links, succinct recorded class, online quiz game, scenario exercises as adult learning must-haves, case studies and articles, and multiple-choice quizzes with clues and explanations. Pre-class completion of quizzes allows your instructor to focus on your highest-need areas, to make the most of our class time.
Thank you, Lynn Hunsaker. Great course, and helped me pass on the 1st attempt. — Ron Mozalewski, CCXP
Optional extras include free instructor feedback on scenario exercises, Experience Leadership Topic Mastery certificate and social media badge, CCXP Exam Preparation book (Bartlett; PDF), and weekly study groups led by instructor Lynn Hunsaker, who is a Certified Customer Experience Professional and CXPA Recognized Training Provider.
I wanted to congratulate you on your course. I felt it completely covered the material perfectly and a fellow CXPA member recommended it to me. Considering the course was concise, that is very impressive, indeed! I was able to do a complete refresher the morning of the exam.
Your time is valuable: the more succinct the course, the more the instructor prepared to respect your time. How is it possible? Links to templates and case studies let you deep-dive where you prefer. The introductory workbook/recording let you skip what you already know and focus on what’s new to you. In-class workbook exercises let you validate new information. Your instructor made tremendous efforts testing layouts and approaches, reorganizing, and simplifying materials to zero-in on what works best for you. Topic mastery scenarios pull it all together in a vividly memorable way.
With this class, you won’t need extensive multiple choice quizzes, travel, or pre- and post-travel prep/catch-up, or books. You get everything you need to pass the CCXP exam. This class helps you really learn what’s best, taking the guesswork out of your exam and on-the-job use.
Designed by a real CX leader, Lynn Hunsaker, CCXP, RTP:
- She had company-wide responsibility for CX across 15 years, with a stellar track record for significant CXM results.
- She is a university instructor who has designed and delivered dozens of college courses
- She conducted the world’s first 5-year global study of B2B customer experience management practices
- She is 1 of 5 CustomerThink Hall of Fame authors and featured on numerous top influencer lists
This course was one of the first CCXP resources out there. It was a huge help in passing with my first attempt. — Jennifer Wright, PhD, CCXP
Register for one live training or any combination of dates that work best for you:
Wednesdays 10:30 AM to Noon US EST = 16:30-18:00 Europe CEST
September 29 — Operationalized Strategy
October 6 — Metrics & Analytics
October 13 — Design & Improvement
October 20 — Culture & Accountability
October 27 — VoC & Intelligence
NOTE: If you want new dates/times, let us know at Success@ClearAction.com