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Join other customer experience professionals for a lively discussion on a variety of CX topics.
Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45.
JANUARY TOPIC: 2021 Predictions
Happy New Year!
Every year Blake Morgan makes a few predictions for CX trends into the new year. Last January we had some great discussions around her 2020 predictions, and although she could not have predicted the pandemic, many of her predictions turned out to be on point.
Here are Blake's latest predictions. We'll discuss these and some of our own predictions for 2021.
Grab a coffee and your favorite breakfast treat, pull up your webcam and join us for another lively discussion!