CXPA Webinar Presented by Concentrix - Digital Economy: The Biggest Disruptor to CX

When  
Thursday, August 26, 2021
2:00 - 2:30 PM ET

Where
Online

Digital transformation isn’t happening, it’s already part of your customers’ DNA. It has changed how customers engage, what they demand and the reasons they’ll leave you for a competitor. In this webinar, join Andy Bird, Concentrix VP of Product Strategy, and Jackie Potts, Concentrix Director of VOC Strategy as they discuss:

• Rising preferences for human-assisted digital channels
• Balancing emotional intelligence and digital enablement
• Adapting CX & VOC strategies to your customer’s digital DNA

Andy Bird
VP of Product Strategy 
Concentrix

Andy is passionate about developing and implementing innovative products and strategies that drive market expansion and brings transformative technology to life. He possesses nearly 22 years of experience encompassing Product Management, Software Development, Product Marketing, SaaS, CCaaS, Business Development and Analytics. He currently is VP of Product Strategy at Concentrix.


Jackie Potts
Director of VOC Strategy 
Concentrix

Jackie leads the vision and strategy of Concentrix Voice of the Customer solutions to ensure clients continue to drive positive financial outcomes by using customer feedback. She has over 15 years’ experience designing, implementing and supporting VOC programs for Fortune 500 companies. She currently is Director of VOC Strategy.