Chicago Network: CX and Change Management Panel Discussion

Do your colleagues say they want to deliver a better customer experience but no one wants to change the way they work or what they do? Hear how others in the field have been able to successfully drive change in their organizations. Our panelists will share mini-case studies, discuss change management strategies, and answer your questions about CX and change management.

Panelists

• Jim Tincher, CCXP; Journey mapper-in-chief, Heart of the Customer; @jimtincher
• Jeannie Walters, CCXP; Founder and CEO, Experience Investigators; @jeanniecw
• Ron Mozalewski, CCXP; Executive Director, Contact Center, Advocate Health Care; @RonMoz1
• Vanessa Ground, CCXP; Director, Customer Experience, GATX Rail North America

Moderator: Mary S. Butler; VP, Content Strategy & CX, Envestnet; @msbutler

Additional program details

5:30-6:00 pm: Networking

6:00-7:00 pm: Panel discussion and Q&A

7:00-7:30 pm: Post-panel discussion and networking

Light refreshments will be served.