Do your colleagues say they want to deliver a better customer experience but no one wants to change the way they work or what they do? Hear how others in the field have been able to successfully drive change in their organizations. Our panelists will share mini-case studies, discuss change management strategies, and answer your questions about CX and change management.
Moderator: Mary S. Butler; VP, Content Strategy & CX, Envestnet; @msbutler
Additional program details
5:30-6:00 pm: Networking
6:00-7:00 pm: Panel discussion and Q&A
7:00-7:30 pm: Post-panel discussion and networking
Light refreshments will be served.