Friday, August 23, 2019
7:30 AM - 9:00 AM
222 Exhibition St
Melbourne, VIC 3000
Learn How to conduct a CUSTOMER CENTRIC Impact Assessment for any type of Organisational Change.
Digital Transformation. Organisational Restructure. New products and services. Change is inevitable, and most if not all organisations are going through some form of change. But how do we as CX Practitioners assess the impact of this change to the most important stakeholder: The Customer?
In this workshop, you will learn:
1. How CX Practitioners can help their organizations prepare for any type of change
2. How to use the IMPACT Schema tool to conduct cross-functional CUSTOMER-CENTRIC impact assessments in just 30 mins!
This workshop is being facilitated by Saiful Nasir, fellow CXPA Member and one of Melbournes passionate CX Leaders specialising in service design and business process re-engineering.
Contact Anita Siassios, CXPA Melbourne Network Lead