Tuesday, November 19, 2019
8:00 AM - 9:15 AM
Original House of Pancakes
5530 Windward Pkwy
Alpharetta, GA 30004
Join local CX professionals in Alpharetta to network and share knowledge and experience.
No registration required. Just come on in at 8am and order breakfast or coffee. We'll meeting the private meeting room and begin the discussion topic at 8:15. We will wrap up at 9am so that everyone can get to work on time.
According to Forrester’s 2019 US Customer Experience Index (CX Index™) the overall quality of the US customer experience rose by an anemic 0.4 points, to 70.2.
In our November discussion, we’ll review some of the points of the report and discuss what some causes could be for the stagnation.