Countdown to CX Day: They Don't Care How Much You Know About CX, Until They Know How Much You Care!

Countdown to CX Day: They Don't Care How Much You Know About CX, Until They Know How Much You Care!

When:  Sep 28, 2018
When
Friday, September 28, 2018
(Webinar will be released on this day)

Where
Worldwide Online

How to access
Click here to access the webinar
(Page will go live on September 28)

Description
To create, maintain and sustain a customer experience culture, today’s CX Professional must be equipped with a unique set of skills. Aside from having core skills such as experience or governance design or planning, the individual must also be equipped with a high degree of emotional intelligence. Emotional intelligence is achieved by practicing a number of soft skills such as self-awareness, confidence, communication - just to name a few. This panel will help you understand more about what some of these skills are, and how they can be applied to maximize the success of a customer experience program.

Moderated by Jon Seiniger, Customer Experience Specialist at Cisco

Panelists:

  • Mike Davito, President and CTO at VDS
  • Eric Engwall, President at EG Insight
  • Leslie O’Flahavan, Owner at eWrite

For more information about all of our CX Day online events, please click here.