Roundtable Call: VOC Metrics to Monitor the Customer Experience

Roundtable Call: VOC Metrics to Monitor the Customer Experience

When:  May 20, 2019 from 3:00 PM to 4:00 PM (ET)
When
Monday, May 20, 2019
3:00 PM - 4:00 PM ET

Where
Online
(Dial-in details below)

Description
What should you measure and when should you measure it? With so many options available (including NPS, OSAT, CES), what is the best path to monitor your customer’s experience? Join us to hear how other organizations are approaching this, lessons learned, and current best practices. We ask that everyone joining prepare a single slide overview of the approach they are taking to share with the group.

Location

Online Instructions: