Omaha Network: December Meeting and Happy Hour

1. Discuss one of the top hot topics from the CXPA Omaha Network member recent survey

• How to thank customers
• How to "hug" your customers
• CX organizational activities (including new employee onboarding)
• CX team structure and responsibilities

2. 2020 CXPA Omaha Network meeting schedule

3. 2019 holiday celebration! We will do Happy Hour at a location close to FNBO TBD.

Parking is free in the parking garage.

We will meet in Conference Room A/B. The conference room is down the stairs and to the North, but there will likely be greeters to escort the attendees.