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There are various uses and ways to approach CX Metrics in our organizations. Don Elliott, VP of Customer Experience at FNBO and Nicole Aguilera, Sr CX Consultant at Mutual of Omaha will share some ways to think about leveraging both strategic and tactical CX metrics. After learning how these organizations think about CX metrics, you will have time to discuss ways to measure your CX objectives in your organization.
Join us for some great discussion around how we can leverage metrics in our CX programs.