When
April 27, 2017
12:00 PM - 1:00 PM EDT
Where
Online
The CEO’s View of CX
CEOs see customer experience as a BIG competitive advantage.
That’s one of the findings in our latest study on what CEOs think of CX, what CX professionals think of their CEOs and how both groups can work together to generate results for their company. You’ll hear the perspectives of more than 400 CEOs and 300 CX professionals as they weigh in on the impact of customer experience initiatives. What’s more, we’ll share examples of techniques CEOs have used to influence a customer-focused culture.
Topics will include:
- What’s on the minds of today’s CEOs
- Creating a competitive advantage with CX
- Top traits of today’s customer-focused CEOs
- Garnering support and resources from your CEO
Join us to better understand the CEO’s perspective and learn how you can secure their support for customer experience initiatives in your organization.
BONUS: Attendees will be able to download complimentary copies of the report – a $249 value!
About the Speakers:
Steve Walker
Chairman and CEO, Walker
As the third generation of Walkers to lead the privately-held research and consulting firm, Steve is focused on creating shareholder value for Walker’s clients through customer intelligence and customer strategies. Steve was named president of Walker in 1994 and added the CEO title in 1996. Then, in 2006, Steve was named chairman of the board.
Throughout his career, Steve has been an active speaker, contributor and leader among various trade and professional organizations. His driving passion continues to be helping organizations and their leaders create stronger, more sustainable businesses and make better decisions by organizing, analyzing and acting on facts and data about customers and other key stakeholder groups.
Leslie Pagel
Vice President, Customer Experience, Walker
Leslie leads Walker’s customer experience initiatives, including Walker’s VoC program, support for Walker’s account planning process, customer communications and Walker Forums. She coordinates several listening posts that are used to drive strong client relationships and enhance our consulting and technology capabilities.
Leslie brings both a research and a technology perspective to Walker. She was the research leader for the Walker reports “Customers 2020,” “The Customer Advantage” and “The CEO View of CX.”
To register, please click here.
