When:September 12-13, 2017
Where:
Four Seasons Resort and Club Dallas at Las Colinas
4150 N MacArthur Blvd
Irving, TX 75038
Please join this industry event sponsored by Strativity.
The Journey Mapping and Management Certification Workshop is led by Strativity Group’s CX and journey mapping experts with immersive experiences at the Four Seasons Resort at Las Colinas and AT&T Stadium, the home of the Dallas Cowboys!
Discover how each step in your customer’s journey affects the next, acquire new skills to set the foundation for journey management, and accelerate your customer experience program. Seats are limited, so don’t miss your chance to be a part of this once-in-a-lifetime opportunity.
The Journey Mapping and Management Certification Workshop consists of immersive discussions, group assignments, and individual tasks to learn key concepts and apply them through hands-on exercises. Gain insights from executives from The Four Seasons Hotel and AT&T Stadium about what makes their experience exceptional. You will also learn how to transform journey mapping into journey management with a license and training on Stativity’s proprietary technology, Touchpoint Dashboard.
From the workshop you will:
- Discover what defines an exceptional customer experience
- Learn journey management strategy, definitions and best practices
- Understand how to transform journey mapping into journey management
- Achieve Journey Management Certification upon completion of the program exam
For more information, check out the event page here.
Exclusive for CXPA members: Receive a 15% discount with promo code "CXPA" (offer ends 8/22)
