CXPA Sponsored Webinar by Verint: Five Secrets of Journey Analytics Everyone Must Know

When
August 22, 2017
12:00 PM - 1:00 PM EDT

Where
Online

Five Secrets of Journey Analytics Everyone Must Know

Journey Analytics is one of the most talked about customer experience topics.

But, how do you use it effectively?
How do you sell the need for it internally?
How do you show a return on investment?

Join Verint’s Vice President and CX practice leader Brian Koma, and Jeff Lewandowski, Sr. Partner and Executive Vice President at CX consulting firm Andrew Reise to get the answers to these questions - and more.

In this webinar you will learn:

  - Why Journey Analytics is critical to a CX program
  - The components of successful Journey Analytics efforts
  - Where to start your program to get quick wins
  - How to keep stakeholders engaged in the process
  - How to measure ROI to justify your program

Don’t miss out on taking your CX journey to the next level for your customers leveraging Journey Analytics.


About the Speakers:


Jeff Lewandowski, Sr. Partner and Executive Vice President
Andrew Reise

Jeff is a Partner at Andrew Reise and is based out of Kansas City. His focus is helping companies to define and execute upon corporate strategies and operations. Jeff has more than 17 years of successful experience helping Fortune 500 clients to achieve business goals and financial results. In working with these clients Jeff’s expertise has focused on customer experience, call center operations, customer relationship management (CRM), profitability improvement efforts, and large-scale system implementations.

In 2011, Jeff co-authored a book, The Customer Experience Fiasco, which is a business fable that highlights the challenges of creating and implementing a company wide Customer Experience program. He works extensively with Forrester and Gartner and is frequently cited in their research papers and blogs.



Brian Koma, Vice President and CX Practice Lead
Verint

Brian leads Verint’s Customer Experience practice and works with Verint’s Global 2000 customers on programs that have been proven to improve customer loyalty, effort and advocacy. He shares best practices on CX programs with professionals across the globe through speaking engagements, white papers and web seminars.

To register, please click here.