CXPA Sponsored Webinar by Mattersight: The Future of CX

When
December 5, 2017
12:00 PM - 1:00 PM ET

Where
Online

The Future of CX

As the customer experience continues to evolve, we are constantly presented with the latest and greatest technologies that promise to tackle key initiatives and get us ahead. Exciting as that may be for the moment, how can we determine if what we’re doing now will help us – and our customers – in the future?

Join CXPA and Mattersight for a webinar that speaks to the latest technologies that are rapidly evolving customer experience processes and tools – and specifically artificial intelligence (AI). We’ll talk about AI-powered capabilities that are hitting the marketplace and impacting areas of business like customer surveys. With more AI-powered functionality, organizations can provide custom customer satisfaction scores for every interaction. This not only provides a snapshot of that customer feedback but will provide a bigger picture into the contact center.

CXPA CEO, Diane Magers, and Mattersight’s VP of Behavioral and Data Science, Andy Traba, will share:

  - Technologies impacting the customer experience
  - Getting customer engagement AI-ready and how companies are transitioning to machine learning to predict survey scores
  - Use case with a Fortune 500 insurance company
  

Diane Magers, CCXP
CEO
CXPA

With over 25 years of Customer Experience leadership with brands like AT&T and Sysco, Diane has led transformations to embed customer and employee engagement with definable business benefit. She is currently CEO for the Customer Experience Professionals Association, and founder of Customer Experience Catalysts, a customer experience excellence consultancy. She holds an MS in Psychology and an MBA. She is a Certified Customer Experience Professional (CCXP), a CXPA CX Expert, and NPS, Voice of Customer and Customer Experience Management certified.


Andy Traba
Vice President of Behavioral and Data Science
Mattersight

Andy Traba is Vice President of Behavioral and Data Science at Mattersight, a company that unleashes the power of personality to improve every interaction with every customer every time. Andy runs the team that is responsible for generating algorithms that turn freeform conversations into data along with the team that builds applications around those datasets.

To register, please click here.