CXPA Sponsored Webinar by Walker: Igniting a Customer-Focused Culture

When
June 29, 2017
12:00 PM - 1:00 PM EDT

Where
Online

Igniting a Customer-Focused Culture

Is your company customer focused?

Building the right culture for customer-focused results can be overwhelming for CX professionals because so much seems to lie beyond your control. However, without the right cultural setting your customer experience efforts will likely fall flat. This webcast will focus on ways you can be the catalyst for developing the right culture so your CX initiatives can thrive.

Topics will include:
   - The key elements of a customer-focused culture
   - Important steps in transforming the culture
   - How to develop momentum
   - Tracking progress

Join us to learn how you can ignite a cultural transformation at your company.

BONUS: Webcast attendees will have the opportunity to participate in a complimentary assessment of their culture.


About the Speakers:


Allison Grayson, CCXP
Vice President
Walker

Allison helps companies evolve their customer strategies to help them gain the sustained competitive advantage that comes from delivering an exceptional experience. She earned her master’s degree in Industrial-Organizational Psychology from Purdue University with emphasis on understanding human behavior in the workplace. Allison has a particular interest in workplace culture, and she has consulted on projects about developing an engaged, customer-focused workforce.


Katie L. Kiernan, CCXP
Vice President
Walker

Katie manages relationships with Walker clients from identification of business needs through the design, implementation, analysis and communicating results of specific programs. She also conducts industry research for Walker to help develop the latest thinking and best practices for B-to-B customer experience.


Sonya McAllister, CCXP
Principal, Senior Vice President
Walker

With more than 20 years as a customer experience strategist, Sonya has engaged with a number of the world’s most complex and influential companies. She consults with clients' senior management to develop programs that take strategic advantage of company strengths, reduce competitive weaknesses, and allocate corporate resources to enhance customer relationships.

The CXPA recognized Sonya’s leadership of customer experience initiatives with the CX Impact Award.


To register, please click here.