WhenJune 14 - 15, 2017
WhereLondon, UK
CUSTOMER EXPERIENCE MANAGEMENT SUMMITACI’s 3
rd edition of the Customer Experience Management Summit will be taking place in London, UK, on the 14 - 15 of June.
Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.
The conference will bring together senior customer experience & customer service representatives across different sectors, technology & solution providers, as well as agencies.
Join us in London to exchange with your peers and engage in excellent networking opportunities.
Key Topics Include: - Customer Behaviour & Habits: Implementing a Personalised CX
- Organisational & Cultural Changes
- Going Beyond Products & Purchases on Your Journey With Customers
- CX Measurement
- Loyalty: How to Effectively Retain Your Customers?
- Employee Engagement
- B2B: Learning From B2C Experiences
- Getting a Better Understanding of The Digital Customer Experience
Who Will Attend?ACI’s Customer Experience Management Summit will bring together brands/retailers representatives such as:
Head of Customer Service, Online Relationship & Digital Customer Experience Managers, Heads of Creative User Experience, Customer Relationship Management Manager , Head of Customer Experience, Customer Engagement Director, Loyalty & Insights Manager, Director of Customer Insights & Analytics, Head of Customer Retention, Consumer Operations Manager, Operational Excellence etc.
You will also be able to meet senior representatives from Technology/Solution Providers, Agencies, Consultancies etc.
To get a
full brochure, please click
here.
And to get a 15% media partner’s discount on registration fees, please contact: Mohammad Ahsan on +44 (0)20 3141 0606
mahsan@acieu.net
For more information and to register, please click here.
Event Contact:
Mohammad Ahsan
mahsan@acieu.net
+44 (0) 20 3141 0606