Customer Experience Management Summit

Customer Experience Management Summit

Starts:  Jun 14, 2017 08:00 AM (UTC)
Ends:  Jun 15, 2017 03:05 PM (UTC)
When
June 14 - 15, 2017

Where
London, UK


CUSTOMER EXPERIENCE MANAGEMENT SUMMIT

ACI’s 3rd edition of the Customer Experience Management Summit will be taking place in London, UK, on the 14 - 15 of June. 

Over the two days, the event will give you in-depth looks into the main drivers and challenges faced by brands & retailers when it comes to Customer Experience, through case studies, interactive sessions & panel discussions, led by industry experts.

The conference will bring together senior customer experience & customer service representatives across different sectors, technology & solution providers, as well as agencies.

Join us in London to exchange with your peers and engage in excellent networking opportunities.

Key Topics Include:

  - Customer Behaviour & Habits: Implementing a Personalised CX
  - Organisational & Cultural Changes
  - Going Beyond Products & Purchases on Your Journey With Customers
  - CX Measurement
  - Loyalty: How to Effectively Retain Your Customers?
  - Employee Engagement
  - B2B: Learning From B2C Experiences
  - Getting a Better Understanding of The Digital Customer Experience

Who Will Attend?

ACI’s Customer Experience Management Summit will bring together brands/retailers representatives such as:

Head of Customer Service, Online Relationship & Digital Customer Experience Managers, Heads of Creative User Experience, Customer Relationship Management Manager , Head of Customer Experience, Customer Engagement Director, Loyalty & Insights Manager, Director of Customer Insights & Analytics, Head of Customer Retention, Consumer Operations Manager, Operational Excellence etc.

You will also be able to meet senior representatives from Technology/Solution Providers, Agencies, Consultancies etc.

To get a full brochure, please click here.

And to get a 15% media partner’s discount on registration fees, please contact:

Mohammad Ahsan on +44 (0)20 3141 0606
mahsan@acieu.net

For more information and to register, please click here

Event Contact:
Mohammad Ahsan
mahsan@acieu.net
+44 (0) 20 3141 0606

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