When
July 11, 2017
12:00 PM - 1:00 PM EDT
Where
Online
Digital Containment: Your Gateway to Customer Experience Maturity in The Digital Age
Multi-channel customer engagements are no longer the exception to the rule; they are the norm, and delivering a consistent, reliable experience across these channels is critical to maintaining customer loyalty. As your brand strives for digital transformation in the Age of the Customer, you’ll never achieve that goal without digital containment—ensuring customers who enter your digital channels remain and complete their tasks within those channels. In addition to creating satisfying, low-effort customer experiences, digital containment offers a powerful ROI: One NICE client demonstrated a $12 million annual savings by increasing containment 1%...and a typical client increases theirs by more than 12%. Do the math, and reserve your seat for this informative webinar session.
About the Speakers:
Ram Kamp, Director of Customer Success
NICE Customer eXperience Analytics
Ram Kamp leads NICE’s Customer Success Consulting group, and has over 17 years of global consulting experience. Prior to joining NICE, he was head of management consulting with Accenture Israel.
Ram’s expertise includes project management, system implementation, management consulting, process engineering, organizational design, and change management. He has led organizational change and transformation projects for major global clients in banking, pharmaceuticals, consumer goods, aerospace and defense, and financial services, among other industries.
Diane Magers, CCXP, CEO
CXPA
Diane serves as the CEO of CXPA and helps support the mission by providing value and community for each and every member and partner. She is a firm believer that it "takes a village" to help everyone succeed. She knows our work as CX practitioners is very tough and extremely important. Anyone who knows Diane would say she's very passionate about customer and employee experience and a driven change agent. Diane has over 25 years experience building and transforming organizations around their customers and employees - from front line to infrastructure - working in and with brands such as Sysco, Invisalign and AT&T.
To register, please click here.