When April 11, 2017
5:30 PM - 7:30 PM
Where Element Fleet Services
5 Capital Drive
Eden Prairie, MN 55344
Driving Directions You Have Your Metric, Now What?
The most customer-centric organizations have figured out how to make customer experience a key measure of excellence across every business function. Getting to this point of maturity is not a simple task as traditional thinking about metrics and outcome measures can seemingly be at odds...especially when it comes to CX and Operations. So how are some organizations able to change the dialogue and drive collaboration, alignment and a shared vision between Operations and CX? What are they doing to link metrics and outcomes to prove a mutually beneficial relationship between the departments and the company as a whole?
Join us on Tuesday, April 11th for our Twin Cities CXPA Local Networking event when we invite both Operations and CX leaders from Allianz Life Insurance Company, Element Financial, and US Bank to the same discussion about how they have partnered to create and measure a shared vision for customer experience excellence.
Event Speakers Allianz Life Insurance Company
Lisa Hoene, Vice President, Brand and Marketing Services
Sandy Gudvangen, Vice President, New Business
Element Financial Corporation
Mark Smith, Customer Experience Leader
Joe Cuccia, Vice President of Operations
U.S. Bank
Steve Braje, Vice President, Operational Effectiveness
Thank you to our 2017 Global Platinum Sponsor!
Thank you to our Local Event Sponsor!