Additional Workshops


Looking to earn some additional CEU credits? We've got the solution. Join us 12 March for two special workshops before our European Insight Exchange event. 

PLEASE NOTE: You must register for workshops at the same time you register for the European Insight Exchange. Workshop registration is available to European Insight Exchange attendees only. Workshop space is limited and available on a first-come, first-serve basis, so register early and guarantee your spot.

Workshop #1: Tuesday, 12 March 2019 (8:30 AM - 12:00 PM)
CXM 101 Bootcamp - (3.5 hour workshop) 

Presenters: Ian Golding, CCXP -CEO & Founder, Customer Experience Consultancy, Ltd. & Diane Magers, CCXP -Interim CEO, CXPA
Location: Radisson Blu Royal Hotel, Dublin | Golden Lane 8 Dublin, Ireland
Cost: Included in Conference Registration Fee -You Must Register for this Workshop in Addition to Conference Registration found on Registration Form
CCXP CEUs Available: 3.5
LIMITED SPACE AVAILABLE!

Join a fast-paced learning session that covers the framework of Customer Experience Management and current best practices to further your knowledge and your impact for your organization.

Come learn the core concepts and practices needed to rally your organization around customers and become a strong CX leader.

Derived from over 100 hours of course material, this workshop will provide a high-level overview of core concepts and practices. Don’t miss this foundational bootcamp. 
• Explore a customer experience management maturity model and identify your next steps
• Learn why a customer strategy and executive alignment are critical and how to influence key audiences
• Understand the art and science of driving change
• Discover ways to embed CX into the DNA of your organization
• Building CX mind and behavior change for everyone in the organization
• Understand how design, innovation and disruption are part of the new CX norm
• Learn about value creation and how CX measures and metrics are key elements of business value

Workshop #2: Tuesday, 12 March 2019 (1:00 PM - 4:30 PM)
Connecting the Dots to CX Value – Building and Executing a CX Strategy in an ROI Driven World - (3.5 hour workshop) 
Presenters: Ian Golding, CCXP -CEO & Founder, Customer Experience Consultancy, Ltd. & Diane Magers, CCXP -Interim CEO, CXPA
Location: Radisson Blu Royal Hotel, Dublin | Golden Lane 8 Dublin, Ireland
Cost: Included in Conference Registration Fee -You Must Register for this Workshop in Addition to Conference Registration found on Registration Form
CCXP CEUs Available: 3.5


Translating customer engagement, VoC and Journey Maps into business results is a challenge for most organizations. The C-Suite and other stakeholders need to understand how CX delivers clear business results in order to prioritize and invest in the CX Strategy.
  
We will share how you can target, measure and achieve benefits of increased revenue per customer, call reduction, reduced attrition, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.
 
Then we will share how to build and communicate a CX Value Story so the organization (and each key stakeholder) sees the value of delivering a great customer and employee experience.

Workshop #3: Thursday, 14 March 2019 (1:00 PM - 4:00 PM)
Insights to Action: Defining and Designing Experiences to Drive Results - (3 hour workshop) 
Presenters: Diane Magers, CCXP -Interim CEO, CXPA
Location: Radisson Blu Royal Hotel, Dublin | Golden Lane 8 Dublin, Ireland
Cost: €199 Additional Cost (Not Included in Conference Registration Fee) -You Must Register for this Workshop in Addition to Conference Registration found on Registration Form
CCXP CEUs Available: 3
LIMITED SPACE AVAILABLE!


Converting insights to action and designing new experiences is a challenge for many practitioners. Join us for this hands-on, practical workshop that will help you develop human-centered design thinking skills to build better insights, innovation and interactions. Learn to generate bold, new ideas and solutions to help build collaboration and engagement among your teams. (Beginner and Intermediate Practitioners)

Register Now