Agenda

          2019 CXPA EUROPEAN INSIGHT EXCHANGE
          Radisson Blu Royal Hotel
          13 - 14 March 2019
          Dublin, Ireland
                 (All times listed are for the Dublin Time Zone)

             Where is the Human in CX?

                                          Tuesday, 12 March 2019
8:00 AM - 4:30 PM Registration / Help Desk Open
8:30 AM - 12:00 PM  OPTIONAL WORKSHOP: CXM 101 Bootcamp
12:00 PM - 1:00 PM Networking Lunch
1:00 PM - 4:30 PM OPTIONAL WORKSHOP: Connecting the Dots to CX Value –
Building and Executing a CX Strategy in an ROI driven World
5:30 PM - 8:00 PM "We've Arrived"  Welcome Party
                                      Wednesday, 13 March 2019
7:30 AM - 5:30 PM Registration / Help Desk Open
7:45 AM - 9:00 AM Networking Breakfast and Vendor Showcase and Registration
8:00 AM - 8:30 AM Making the Most of Your Membership
9:00 AM - 10:15 AM Welcome
Opening Keynote:
Paul Barber, CEO, Brighton & Hove Albion Football Club
10:15 AM - 10:30 AM Learning Lab Introduction & Learning Lab
10:30 AM - 11:00 AM Keynote: Dan Moross, Moo
11:00 AM - 11:25 AM Networking Break and Vendor Showcase
11:25 AM - 12:30 PM   Introduction &
(Member to Member) Onstage Show & Tell 1
12:35 PM - 12:45 PM Learning Lab
12:45 PM - 2:05 PM Networking Lunch and Vendor Showcase
2:05 PM - 3:15 PM (Member to Member) - Unwound Sharing
3:20 PM - 4:20 PM Thought Leader Panel
4:20 PM - 4:35 PM Learning Lab
4:35 PM - 5:05 PM Keynote: Siobhan Hennessey, Musgrave Retail Partners Ireland
5:05 PM - 5:25 PM Closing Remarks & Key Takeaways
                                        Thursday, 14 March 2019
7:00 AM - 4:00 PM Registration / Help Desk Open
7:15 AM - 8:15 AM Networking Breakfast and Vendor Showcase
8:15 AM - 8:30 AM Welcome Back & Review Agenda
8:30 AM - 9:00 AM Keynote: Justin Conry, 3 Ireland
9:00 AM - 9:45 AM  (Member to Member) Onstage Show & Tell 2
9:45 AM - 10:12 AM Keynote: Sarah Sargent, Lowell Group
10:12 AM - 10:22 AM Learning Lab
10:22 AM - 11:00 AM Networking Break and Vendor Showcase
11:00 AM - 11:30 AM The Future of Customer Experience &
CXPA Update
11:30 AM - 12:00 PM Closing Remarks & Key Takeaways
12:00 PM - 12:45 PM Networking Break and Vendor Showcase
1:00 PM - 4:00 PM OPTIONAL WORKSHOP: Insights to Action: Defining and Designing Experiences to Drive Results (€) 
1:00 PM - 4:00 PM  CCXP Exam Administered (must pay exam fee by 13 February 2019)
 = additional fee of €199 per person, per workshop
 = Member to Member