Maintain Your CCXP

Maintaining Your CCXP

Earning the CCXP was an indication of your experience and knowledge. Maintaining your CCXP through recertification shows that you are keeping up with changes in customer experience and continue to meet the standards of the CCXP program.

CCXP recertification requires 30 credits of qualifying activities. Recertification will extend your CCXP status for an additional three years from its current expiration date. CCXPs are encouraged to begin their recertification process early in order to ensure that all activities are completed in time to allow submission and approval of the recertification application before the expiration date on their current CCXP certificate.

Qualifying Activities:

The CCXP Advisory Committee has discussed the variety of ways that CCXPs keep up to date with CX practice. While a wide range of activities are recognized for credit, the Committee believes that the primary focus needs to be on real-time CX education. A CCXP can earn all necessary credits by attending 30 real-time hours of CX education over three years – such as CXPA’s CX Leaders Advance program each year, or real-time training offered by CXPA Recognized Training Providers. To accommodate those who may not be able to participate in 30 hours of real-time education, an applicant may earn up to 15 hours from other activities.

Additional details on qualifying activities are below. To view the full details of CCXP recertification, including specific examples of all qualifying activities, download the CCXP Handbook.

Unrestricted Activities (Most Recommended)

Real-time Education (minimum 15 credits): Attend real-time CX programs, either in-person or virtual. Each hour of participation equals one credit. Examples include:
- Attending live confereences such as the CXPA’s CX Leaders Advance program
- Participating in live CXPA network events with educational components
- Joining live webinars
- Serving as a live judge for CX Awards events
- Attending virtual conferences, summits, or educational meetings
- Receiving training offered by CXPA Recognized Training Providers

Restricted Activities (Limited Credits)

Independent Study (maximum 15 credits) Watching pre-recorded webinars or taking self-study courses.
Volunteering (maximum 6 credits) Serving as a CXPA or partner volunteer. Activities can range from staffing a registration table to serving on a Board.
Content Creation (maximum 6 credits) Presenting at industry events, writing articles, blogs, whitepapers, or authoring books.
Mentoring (maximum 6 credits) Mentoring CX professionals outside your organization.
Employment (maximum 3 credits) Day-to-day service as a CX practitioner or consultant (maximum 3 credits).

Recertification At-A-Glance

30 total credits required for three-year recertification

Activity	Minimum Credits Required	Maximum Credits Allowed
Real-time education	15 credits	30 credits
Independent or Self-Study education	0 credits	15 credits
CX Volunteering	0 credits	6 credits
CX Content Creator	0 credits	6 credits
CX Mentoring	0 credits	6 credits
CX Practitioner/Consultant Employment	0 credits	3 credits

Grace Period and Lapsed Certification

Recertification Timing: You may recertify up to 365 days prior to current certification expiration, but CXPA will notify you by e-mail 90 days prior to the expiration of your CCXP. The new certification is valid for three years from your current expiration date.
Suspension: Your CCXP status is suspended on the expiration date. You have six months to reinstate by paying the recertification fee and late fee and meeting all recertification requirements. The new certification is valid for three years from the missed expiration date.
Inactivation: After six months, if not reinstated, your certification is inactivated. To re-earn it, you must pay testing reinstatement fee and pass the certification exam again.

CCXP Recertification Emergency Fund

CXPA's team is looking out for you during these challenging times. If you have been laid off or are under financial hardship, please email our CCXP Program Director, Adrienne Bryant, CAE (adrienne@cxpaglobal.org), to learn how our CCXP Recertification Emergency Fund can help you stay current.

Page updated August 2024

Recertification Application

Log and track your credits.

Apply Now for Recertification

Applications can only be started 365 days or less before certification expiration. Please see Record Credits to submit credits prior to application period.