CCXP Application Requirements
The CCXP program is open to all applicants, and program policies are designed to ensure that all candidates are treated fairly and equally. The CXPA does not discriminate against any person on the basis of age, gender, sexual orientation, race, religion, national origin, medical condition, physical disability, veteran status, or marital status. However, every candidate must meet the eligibility requirements and pay applicable fees.
Eligibility Requirements
CX Work Experience Tenure: Three years of full-time CX work experience
Education: Post-secondary Degree (or global equivalent) Or High School Diploma (or equivalent) PLUS an additional 2 years of Qualifying CX Work Experience Tenure
Breadth of CX Experience:
Because leading a CX program requires an understanding and experience in a broad range of CX responsibilities, your application needs to demonstrate that you have experience, including managing and developing strategy, in the core CX competencies:
- Customer Insights and Understanding
- Customer Experience Strategy
- Metrics, Measurements, and ROI
- Design, Implementation, and Innovation
- Culture and Accountability
Your application should document your level of responsibility (e.g., supported execution, managed execution, or developed strategy) for each area. (Tip: Volunteer activities can meet this requirement).