Experience in:
● CX strategy planning and service design for Insurance Company / Researcher and experience designer
● Fan Engagement planning and stadium CX design for FC Imabari, Japan football club in Ehime/ Project-lead and experience designer
● Omni channel strategy planning for Infrastructure Company / Strategy planner and experience designer
● Omni channel strategy planning and customer experience design for Insurance Company / Analyst and experience designer
● C2C Contact center business process re-engineering for E-commerce Company / Designer and trainer
● Customer experience design and global service governance strategy planning for Theme Park Company (U.S., China and Japan collaboration) / Analyst and experience designer
● Customer experience improvement for premium automotive company / Training management team
● Instruct the workshop / training of “Design Thinking” and “Customer Journey Map” for EY internal and client / Co-instructor