Q&A with the CX Experts

Get Insights on 14 Burning Customer Experience Questions

What are some of the top questions and issues Customer Experience (CX) professionals are struggling with and how do experts in the field answer?

We have 14 questions that were submitted by real practitioners in the fieldto the Customer Experience Professionals Association (CXPA) CX Expert Panel. Our 17 CX Experts  weigh in on how to measure the Customer Experience (e.g. NPS, Customer Effort Score, Customer Sat, etc.), Employee Engagement, CX Design, CX Staffing and more.

Questions include:

1. How to build a solid case for a Voice of the Customer (VOC) program & get leadership to listen 
 
2. How to structure a Customer Experience (CX) team and who needs to be part of it  
 
3. What's the best CX metric for your industry and why?

About our 17 Experts:

The CXPA offers you access to a qualified group of CX Expert: professionals with at least 10 years of experience in customer-centric strategies and tactics gained at reputable organizations across the globe, and across a wide variety of industries. The 17 CX Experts have a proven track record of success in customer experience and are passionate about helping others.




Hear from the Experts Today!

DOWNLOAD NOW