Get Insights on 14 Burning Customer Experience Questions
are some of the top questions and issues Customer Experience (CX)
professionals are struggling with and how do experts in the field
We have 14 questions that were submitted by real practitioners in the fieldto the Customer Experience Professionals Association (CXPA) CX Expert Panel. Our 17 CX Experts weigh in on how to measure the Customer Experience (e.g. NPS, Customer Effort
Score, Customer Sat, etc.), Employee Engagement, CX Design, CX Staffing
1. How to build a solid case for a Voice of the Customer (VOC) program & get leadership to listen
2. How to structure a Customer Experience (CX) team and who needs to be part of it
3. What's the best CX metric for your industry and why?
About our 17 Experts:
The CXPA offers you access to a
qualified group of CX Expert: professionals with at least 10 years of
experience in customer-centric strategies and tactics gained at
reputable organizations across the globe, and across a wide variety of
industries. The 17 CX Experts have a proven track record of success in
customer experience and are passionate about helping others.