Customer Journey Management

Customer Management Journey Course

***Our CJM Course is full at this time, but we'll be providing 3 of the 4 modules recorded following the course.  For more information on accessing and purchasing that package please click here.***

CXPA would like to announce a brand new course in Customer Journey Management! This course is a collaborative curriculum developed by top industry leaders in CJM. Engaging in the four live 90-minute sessions will enable you to dive deeper into Customer Journey Management while being guided by leading experts - and learning their tips and tricks!


Fast Facts:

  • 4 live 90-minute sessions
  • Each Wednesday in September, 2016
  • 4 weeks long, all online
  • Developed by top industry leaders
  • Cost: $149
  • PDUS: 1 per class session (4 total)

See Course Abstracts & Instructors

What exactly is Customer Journey Management?

Customer Journey Management includes mapping of the customer journey as a critical component of business success through customer experience. The mapping methodology aims to deepen customer understanding, break down organizational silos, and instill a customer-centric mindset across the organization. 

Customer journey maps are powerful CX tools. To drive meaningful changes within the organization, these maps must:

  • Be easy to create and develop
  • Enable collaboration across functional groups
  • Become adopted at all levels within the organization
  • Be flexible enough to customize and evolve as needs change

One of the first steps in getting started is choosing an approach that is right for your organization. That's the overall objective of this first ever Educational Course offered by the CXPA - and that's what you'll take away at the end of the four weeks.

If you have any questions, please email us at

Please note: Due to proprietary nature of content, if you are a provider in the space, we must get approval from the presenter before allowing participation in module 3.

Enrollment Information

We're looking for 15-20 participants ready to engage with experts and dive into CX Journey Management head first. Current and active CXPA practitioner members, particularly those in the beginner to intermediate levels of CX, are invited to take advantage of this live resource opportunity. Participants are expected to attend all four modules to receive full credit of completion. Enroll today!

Cost: $149

CCXP PDUs (toward CCXP recertification): 1 per course (4 total)

CJM Course Info

More Details

Registration Information

This course is open to CXPA members only, but we'd love for you to participate! If you are not a member but are interested in taking advantage of this exclusive educational opportunity, please click here to learn more about joining the CXPA.

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