West Monroe Partners is hiring a Customer Experience Director to join the Customer Experience team of Directors focused on our offerings targeting high performing contact centers in our Chicago office. Delivering an effortless customer experience not only can increase our client's customer base; it also builds the loyalty among the right customers. This shift in focus from pure "point & reward" programs, to creating a collection of unique experiences and interactions that deliver on client's brand promise is a more effective way of earning the loyalty of their most valuable customers (Chicago, IL)
AVOXI is hiring a Senior Executive for Customer Experience who can build a scalable operational infrastructure for our clients while also providing day to day coaching and leadership to the operational team members. This position has a global scope with teams in South Africa, Costa Rica, Jamaica and the US. The position will be responsible for the following functions: customer on boarding and installation, retention and save desk, customer service, customer support, and overall customer experience measurement and metrics including implementing a customer input system such as net promoter score (Atlanta, GA).
QTS Data Centers is hiring a Director of Customer Service who is responsible for ensuring that we build a highly personalized and predictive experience for the most demanding, influential and high profile QTS customers who represent approximately 80% of our annual revenue. In this critical role, you will be responsible for leading a team of advanced Senior Account Managers whose mandate is to deliver industry leading service -a key point of differentiation from our competitors (Suwanee, GA).
Delta Dental Insurance is hiring a Customer Experience Manager to help enhance Delta Dental's brand recognition and positive consumer perception. As CX Program Manager you will be responsible for managing the day-to-day operations of the CX team work streams. This includes, but is not limited to, tracking CX projects, delivering internal communication, managing a Voice of the Employee program, and evangelizing CX best practices (San Francisco, CA)
Calhoun Vision, Inc. is hiring a Senior Manager of Customer Experience. The position will be responsible for delivering superlative Customer Experiences for customers globally to ensure the highest level of Customer Satisfaction possible. Position will work closely with Marketing related to the Rapid Adoption program, Global Supply Chain relating to Customer Consignment Inventory processes, and communication with Field and Clinical Support to ensure a closed loop customer experience. Position has overall responsibility for Customer Database management to ensure the highest level of database integrity (Aliso Viejo, CA).
Amazon Corporate is searching for a Senior Program Manager, Digital Customer Experience to cover a variety of Amazon's digital businesses and vary in size and scope, but play a critical role in driving strategic customer experience business decisions within the company. This person will own and drive new digital programs including scoping, design, data collection, analysis, and reporting. This is a high visibility opportunity to make important improvements throughout the company by the power of your analysis (Seattle, WA).
Brooksource is hiring a Senior Customer Experience Consultant who is responsible for facilitating journey mapping workshops (in - person and virtual), conducting stakeholder interviews and developing discussion guides. The Sr. Customer Experience Consultant must be able analyze large amounts of data and synthesize it into concise key findings and recommendations. If you thrive on exceeding goals and making things better than you found them, this role might be for you (Eden Prarie, MN)
UnitedHealth Group is hiring a Customer Experience Program Manager to develop, lead and manage the portfolio of OptumRx Member & Client NPS projects and provides cross-functional subject matter oversight through Program Management expertise. This position drives the communication, coordination and management of the OptumRx portfolio of NPS and Member service projects to achieve project and program results (Lisle, IL).
Liberty Mutual Insurance is looking for a Customer Experience Strategy Manager who will be a key part of the CX Strategy team which is focused on creating and delivering an integrated customer experience strategy. The CX Strategy Manager will lead critical analysis to generate customer insights and formulate strategies for designing and delivering exceptional customer experiences. The role also requires working closely with functional leaders to shape decisions that drive the strategic direction of USCM and/or key functions (Boston, MA)
Discover Financial Services is hiring a Customer Experience Strategy Manager to lead the design and supporting customer experience strategies that allows the team to improve servicing through the program, card type and customer segment support while moving towards a single service strategy. Responsible for the entire customer segment and process for SSR (Sensitive Service Recovery) and HVT (High Volume Transactor) groups. Has additional responsibility for developing a process to recover the experience from previously dissatisfied customers (Riverwoods, IL).
Dell is hiring a Customer Experience Champion to lead and drive cross-functional activity to continuously improve and advance the quality of Isilon's products, the capabilities and execution of our customer-facing post-sales service/support functions, and the successful experience of our customers and partners throughout the product lifecycle. Function as the leading advocate and transformational force for customer experience within the business unit. Lead the adoption of proven and best practices related to customer experience. Drive programs to improve product quality and customer experience, tracking related data and metrics to gauge progress. (Seattle, WA).
Google is hiring a Manager of the Customer Experience Lab. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users (Mountain View, CA).
Intrafusion is hiring a Client Success Manager to build, maintain and improve client relationships by providing proactive, accurate, and high-quality customer support and communication. Oversees the day-to-day management of assigned clients to retain customers and help grow the business through increased participation, issue resolution and superior service. Facilitates solutions to service issues and works collaboratively with internal departments. Cultivates a positive and productive long-term relationship with each assigned client through effective account management (Houston, TX).
Oncology Nursing Society is hiring a Chief Experience Officer (CXO) who will have responsibility for the overall member and customer experience and works closely with member of the Executive Leadership Team in achieving this. This position will provide executive oversight and leadership in strategizing, creating, and deploying member and customer experience initiatives across the organization. The CXO will ensure harmonious, seamless, and consistent experience delivery by identifying discrepancies and facilitating change in alignment with the overall business strategy and organizational culture (Pittsburgh, PA).
S&S Healthcare Strategies is hiring a Chief Customer Officer who will partner with business leadership to forge strategic plans, align work, and drive continuous improvement for a collaborative, customer-focused culture, and facilitate enterprise-level resolution as needed. This role includes oversight and management of the Client Services department where you will be leading in team development, staying abreast of all items pertaining to account management, as well as the execution of tactical programs to grow new and maintain existing business (Cincinnati, OH).
LoyaltyOne is searching for a Customer Experience Specialist to be the first point of contact customers have with the AIR MILES brand and play a vital role in providing a memorable brand experience to our valued customers (Mississauga, CA).
Moneris is hiring a Senior Manager of Customer Experience (Operations Support and Workforce) to lead reporting and workforce support services that contribute to multiple lines of business as business continues to grow and expand. Groups supported includes but not limited to Finance, IB sales, Risk operations and Product. Focused leadership and support with knowledge management, reporting and workforce impacts to execute on the planned efficiency benefits of new technology, telephony and CRM (Toronto, CA).
Rogers Communications is hiring a Senior Communications Manager, Customer Experience who will be the subject matter expert and understand the business you support with a knowledge of the market and consumer insights. You know how to develop and execute a communications plan to support consumer products and services, and tell a story to get the attention of media and online influencers. You love working with multiple teams in a corporate environment and are agile and crazy about the details when it comes to implementing programs (Toronto, CA).