Member Benefits

The Top 10 Reasons to Join the CXPA

There are many benefits to becoming a CXPA member. Here is what our members say they value most!

For Networking


Local Networking

Volunteer organized events when there is a concentration of CXPA members in one area. Any local networking event is free to CXPA members. And the added bonus is that these events are often focused on learning as well! Find Out More Here



The CXPA regularly encourages members to share their stories of success and lessons learned. We have a growing library of best practice documents, research and more. Find Out More Here


Online Community Forum

We have an active community forum for members to share ideas, ask questions and make new connections. Join in us and ask your question!


For Education


Member Directory

Want to find members in your local area? Want to see members by industry? CXPA membership gives you access to our member directory.


Member 2 Member Sharing

The CXPA is built on Member to Member (M2M) sharing. Our members are willing to share ideas, stories, pitfalls and more. It’s a great group!


Regional & National Events

We offer educational events several times per year. We always have at least one big annual conference and other regional events during the year focused on education, with members receiving a discount to most events. See our events calendar.


Ask the CX Experts

We have compiled a panel of roughly 20 experienced professionals to answer your question. It’s easy, just click the link and submit your question and in 24 hours or less you will several amazing answers. Our member concierge likes to call this “free consulting” because the ideas and perspectives you will receive from these folks is really valuable. Ask the Experts.


For Career Development


CCXP Certification

CXPA members with proven CX experience can apply to take the CCXP certification exam at a discount. Find out more here.


Mentor Match Program

This program opens up twice per year, and you can sign up as mentor or mentee and work together on a monthly basis. Many members have told us how valuable this is.


CX Career List

This CX job board offers monthly email updates with new jobs and you can even request to be featured in a monthly email as a job seeker! Talk about great press!


Ready to start networking with nearly 4,000+ CX Professionals?

Sign up as an individual member for only $195, or join as a corporate member and give all these CXPA benefits to 150 employees!

Join Today



Connect with Us

Have a question about membership? We are happy to help. Please email or call 330-871-8442


“While I get so much value from the CXPA in so many ways – the opportunities from getting certified (CCXP), the experience and fun of attending the Insights Exchange, and the inspiration of meeting and speaking with CX pioneers like Bruce Temkin and Jeanne Bliss – it’s the involvement in my local CXPA community that has had by far the most significance.”

-Jason Kapel, Customer Strategy Program Manager, Prudential, Individual Life Insurance