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35, rue du Val de Marne
Work Phone Number: +44 (0) 20 3059 5000
Ipsos is a world leading market research company providing specialised services in 89 markets.
We are a global leader in designing, measuring and delivering value from Customer Experience programmes. Our purpose – and the heart of all our engagements – is to help our clients
‘DELIVER A RETURN ON THEIR CX INVESTMENT (ROCXI)’
. The positive business outcomes which we address, are:
– we help clients retain customers and recover those at risk
Share of Spend
– we help clients to be their customers’ first choice when it comes to future products and services
– to encourage customers to share their positive experiences with others
– to serve customers in a quality-driven, cost-effective way.
We help organisations at all stages of the CX measurement and management ‘process’:
around a common CX vision – from C-suite to frontline
to the 'Voice of the Customer' – across all touchpoints and channels, creating a single source of customer truth
what needs to be done to ensure CX delivers on the Brand Promise
the structure and culture to drive continuous CX improvement and customer centricity.
Based across 50 countries, our expert CX teams help organisations, using a unique blend of research, technology, analytics and advisory solutions.
Aerospace and Defense
Banking and Financial Services
Home Warranty Services
Media & Entertainment
Travel & Hospitality
Areas of Expertise
Customer Insights and Understanding
Customer Journey Management
CX Strategy and Execution
Experience Design, Improvement and Innovation
Metrics, Measurement and ROI
Organizational Adoption and Accountability
Voice of the Customer and Surveys
What Differentiates Us
World leading market research company providing specialised services in 89 markets. A global leader in designing, measuring and delivering value from Customer Experience programmes; helping our clients ‘DELIVER A RETURN ON THEIR CX INVESTMENT (ROCXI)’.
Areas of Business
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The Five Forces of Customer Experience (Sponsored Webinar by Ipsos)
Sep 18, 2019 10:19 AM
Customers make decisions about brands that directly impact the bottom line: share of spend, retention and advocacy and are all crucial outcomes that you need to enhance to create sustained revenue growth or brand loyalty. Ipsos has previously demonstrated that beyond the commonly-cited functional elements ...
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