Career Highlights

Career Highlight

Congratulations! Here's who became a Certified Customer Experience Professional (CCXP) this month.

  • Felipe Yurjevic, CCXP - Empath
  • Edgard Negron, CCXP - Head of Brand Marketing and Creative, Altisource
  • Jonathan Daniels, CCXP - Director, Daniels Solutions LTD
  • Joseph Stone, CCXP- Director of Sales, VideoCX 
  • Kelly Roberts, CCXP - Practice Lead, Slalom Consulting
  • Jude O'Sullivan, CCXP - Chief Customer Officer, Carolina West Wireless
  • Flavia Engelmann, CCXP - Madame
  • Susan Brown, CCXP - Bunge North America
  • Oliver Bössow, CCXP - Domain Expert CX, Kantar
  • Bryan Culp, CCXP - Senior Director, MaritzCX
  • Steve Whittington, CCXP - Board Chair, Flaman Fitness
  • Ian Thompson, CCXP - Humana
  • Felix Bennien, CCXP 
  • Janelle Beamer, CCXP - Customer Experience, BlueCross BlueShield of South Carolina
  • Frans Leenaars, CCXP - TUI Group
  • Merlin Iles-Jonas, CCXP - Senior Customer Experience Manager, Avalara
  • Chris Hall, CCXP - Cisco
  • Jennifer Ashman, CCXP - Senior CX Strategist, MRM//McCann
  • Firas Mahasen, CCXP - Senior Manager - Customer Experience Management, Boubyan Bank
  • Matthew Broffman, CCXP - Director of Innovation, City of Orlando
  • Helga Nützel, CCXP - Associate Director, Kantar
  • Mohamed Wafik, CCXP - Customer Experience Manager BIG Holding
  • Nicholas Zeisler, CCXP - Principal, Zeisler Consulting
  • Leo Ooms, CCXP - Director Customer Service, TUI


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The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. For practitioners, the CCXP program provides recognition of a high level of knowledge in the field of customer experience and offers a framework for continual development. Candidates for this credential are looking to distinguish themselves in the workplace, validate their skills, and maximize their earning potential. Learn more about the CCXP program