Career Highlights

Career Highlight

Congratulations! Here's who became a Certified Customer Experience Professional (CCXP) this month.

  • Marcos Arias, CCXP - Managing Partner, CX MD
  • Christopher Averill, CCXP - The Clearing
  • Sonia Bhatia Salmin, CCXP - CX Consultant, Independent Consultant
  • Michael Brandt, CCXP - Group VP Customer Loyalty, ABB Group
  • Adithya Buddhavarapu, CCXP - CEO, Focalcxm
  • Olga Budieri, CCXP - Aramex International Limited
  • Malcolm Davidson, CCXP - Hollard Insurance
  • Simona De Sousa, CCXP - Customer Experience Measurement Lead, MultiChoice
  • Kathi Disch, CCXP - KD Marketing & Communications
  • Gareth Durbridge, CCXP - International Institute for Anti-Ageing
  • Beth Faller, CCXP - Customer Success Manager, Rant & Rave
  • Jean Fasching, CCXP - Heart of the Customer
  • Sean Flynn, CCXP - Qualtrics
  • Aditi Garg, CCXP - Artex
  • Megan Germann, CCXP - Customer Insights Manager, Hitachi Vantara
  • Stuart Gilchriest, CCXP - CX Innovations, Hertz Corporation
  • Wendy Gutierrez, CCXP - Equifax
  • Russ Hopkinson, CCXP - MRM/McCann
  • Samantha Hudson, CCXP - RWCT
  • Henk Jager, CCXP - Cendris
  • Catherine Jeppsen, PhD, CCXP - Principal Consultant, CX, Qualtrics
  • Chris Kay, CCXP - AXIM
  • Cheryl Kitson, CCXP - Accha Services Ltd
  • Jordan Kjar, CCXP - Senior Analyst, CX Research & Analysis, Charter Communications
  • Erica Kroese, CCXP - ABN AMRO Bank
  • Michael Lamb, CCXP - State Farm Insurance
  • Michael Lavigne, CCXP - Nissan Motor Corporation
  • Maggie Leinonen, CCXP - F-Secure Corporation
  • Namrita Mahindro, CCXP - Mahindra Group
  • Minna Makki, CCXP
  • Christine Mazur, CCXP - CX Solutions
  • Austyn McElroy, CCXP - Customer Experience Manager, TCF Bank
  • Matthew McGruder, CCXP - TDAmeritrade
  • Ambreen Moghal, CCXP - AkzoNobel
  • Mark Molenaar, CCXP - Kantar TNS
  • Alistair Narnor, CCXP - BT
  • Sari Noukkala, CCXP - LocalTapiola
  • Thomas Overhoff, CCXP - AssetMark, Inc.
  • Roshni Padamadan, CCXP - Cisco Systems
  • Susan Pegg, CCXP - Project Manager, Customer Experience, John Deere Financial
  • Robert Pender, CCXP - The Forex Club
  • Jouni Petrow, CCXP
  • Brian Pillay, CCXP - Multichoice Africa
  • Mark Ratekin, CCXP - Director, CX Consulting Americas, Confirmit
  • Kaitie Saballus, CCXP - Asana
  • Tirza Schmidt, CCXP - T-Systems
  • Joe Sevits, CCXP
  • Taslima M. Shasore, CCXP - Quramo Advisory
  • Ruth Shaw, CCXP - Customer Success Manager, Rant & Rave
  • Erin Siemion, CCXP - Customer Experience Manager, ACI Worldwide
  • Marta Strickland, CCXP - MRM//McCann
  • Karen Sweeney, CCXP - Bethpage Federal Credit Union
  • Sana Syed, CCXP - Emirates NBD
  • Douglas Tavolacci, CCXP
  • Caroline C. van der Geld, CCXP
  • Edward Wallace, CCXP
  • David Watson, CCXP - McGrath Real Estate
  • Lloyd Whittall, CCXP
  • Rebecca Wilson, CCXP
  • Jody Wiseman, CCXP - United Educators
  • Christian Wright, CCXP


Your name could be listed here,
find out more


The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. For practitioners, the CCXP program provides recognition of a high level of knowledge in the field of customer experience and offers a framework for continual development. Candidates for this credential are looking to distinguish themselves in the workplace, validate their skills, and maximize their earning potential. Learn more about the CCXP program