Career Highlights

Career Highlight

Congratulations! Here's who became a Certified Customer Experience Professional (CCXP) this month.

  • Kylnn Aliocus, CCXP - Senior Platform Manager, Boehringer Ingelheim Ltd
  • Stephen Andrews, CCXP - Millennium Systems International
  • Dominic Aylen, CCXP - Quilter
  • Terry Burke, CCXP - VP & General Manager, Individual Markets, Blue Cross Blue Shield of MI
  • Marijn de Leeuw, CCXP - Strategy Consultant-Customer Experience, ABN AMRO Bank
  • Ben Donaghu, CCXP - Management Consultant, PEN CX
  • Conor Duggan, CCXP - Managing Partner, Pebble Business Transformation
  • Alessandro Dutra, CCXP - Zendesk
  • Benedict Freeborn, CCXP - Interflora British Unit
  • Zoe Garrett, CCXP - Account Manager, Rant & Rave
  • Mason Henderson, CCXP - Customer Success Director, E Source
  • Sarah Hitt, CCXP - Solutions Consultant, Americas, HappyOrNot
  • Austin Kaase, CCXP - North Highland
  • Dwain Kent, CCXP - Consultant, Kent Engagement Solutions, LLC.
  • Matthew Lombardi, CCXP - Senior Director, Client Experience, ADP
  • Jo Moore, CCXP - Customer Experience & Innovation
  • Linzi Munro, CCXP - Customer Experience Consultant, Old Mutual Wealth
  • Geoff Roper, CCXP - Senior Account Manager, MaritzCX
  • Patricia Sanchez Diaz, CCXP - Centrica - British Gas
  • Becky Southgate, CCXP - Quilter
  • Sandra Storey, CCXP - Sr CX Program Manager, Union Bank
  • Helen Tolputt, CCXP - Head of Customer Insight, LeasePlan UK
  • Paul Tovey, CCXP - Senior Customer Experience Manager, AIG Property Casualty
  • Charles Tung, CCXP - Program Manager, Medallia
  • Funda Whitaker, CCXP - Sr. Director, Strategic Research Services, MaritzCX
  • Justin Zacks, CCXP - Founder & Managing Director, Method Garage


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The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. For practitioners, the CCXP program provides recognition of a high level of knowledge in the field of customer experience and offers a framework for continual development. Candidates for this credential are looking to distinguish themselves in the workplace, validate their skills, and maximize their earning potential. Learn more about the CCXP program