Career Highlights

Career Highlight

Congratulations! Here's who became a Certified Customer Experience Professional (CCXP) this month.

  • Oluwafeyikemi Adelanwa, CCXP - KAM, Tequila Nigeria Limited
  • Chrissy App, CCXP - Sr. Manager Customer Experience, Audible
  • Kim Knight, CCXP - VP, Associate Director, Customer Experience Strategy, MRM//McCann
  • Derrick Low, CCXP - Senior Manager, Deloitte
  • Danique Nagtegaal, CCXP - Customer Journey Expert, ING Wholesale Banking
  • Keith Nemzer, CCXP - Customer Experience Professional, Horizon Blue Cross Blue Shield of New Jersey
  • Shital Patel, CCXP
  • Serena Riley, CCXP - Customer Experience Sr Manager, LLamasoft, Inc.
  • Liisa Säkkinen, CCXP - Senior Specialist, Design Culture, OP Group
  • Jonathan James Smith, CCXP - Rant & Rave
  • Sulleri Puttaswamy Vinod, CCXP - Avaya Singapore Pte Ltd
  • Lar Antonni Telesforo, CCXP - Customer Insights Manager, Worldpay
  • Marieke van den Broek, CCXP - TUI
  • Nancy Vega, CCXP - Managing Partner, Corollary Consulting LLC



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The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. For practitioners, the CCXP program provides recognition of a high level of knowledge in the field of customer experience and offers a framework for continual development. Candidates for this credential are looking to distinguish themselves in the workplace, validate their skills, and maximize their earning potential. Learn more about the CCXP program