I was recently interviewed by Andy Proctor, of More Happy Life about the power of transformational customer experience. Everyone is used to interacting with a brand in transactional ways, but when a business can turn a transaction into a transformation, that’s when the magic happens!
In our conversation, Andy and I discussed how to make great customer experiences happen by starting at the top and moving down. If the executives are seeking to increase their own wellbeing, they will naturally desire to make the wellbeing of their employees a priority. And when the employee wellbeing and happiness becomes a priority, it can impact the bottom line in a tangible way. In other words, customer satisfaction begins with employee satisfaction and employee satisfaction begins with executive wellbeing. We also discussed techniques for businesses to create “wow moments” by simply connecting with their customers and why it's important.
Continue reading and access the podcast show: https://wp.me/P96U0h-29n
Please contact me at any time: DoingCXRight@gmail.com
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